Willow Pumps

Emergency Pump Repair at Waste Management Site

The Challenge

A waste management customer contacted us urgently after reporting a water pump leak caused by a failing flange. This pump plays a vital role in keeping operations running smoothly, so any downtime poses a significant risk of disruption and potential environmental impact.

Our team specialises in emergency pump repair, which meant the priority was not only to resolve the leak quickly but also to deliver a reliable pump repair solution that would prevent future issues and ensure the system could be depended upon long term.

Key Challenges & Solutions

Challenge 1: Pinpointing the cause of the leak

Issue: On inspection, several nuts had worked loose due to vibration. Tightening them did not resolve the problem, suggesting the issue ran deeper.

Solution: Our engineer quickly identified that the gasket at the inspection point was the source of the leak. The pump was safely isolated to prevent any further damage while the repair was scheduled.

Challenge 2: Delivering a reliable long-term repair

Issue: The customer needed assurance that the pump would be fully restored, preventing future leaks and minimising the risk of unplanned downtime.

Solution: We carried out a full repair, which included:

  • Removing and cleaning the split case and mating faces
  • Applying assembly paste for a secure and lasting seal
  • Reassembling and torqueing the bolts to the correct specification
  • Testing the pump under live conditions to guarantee reliabilityIssue: The customer needed assurance that the pump would be fully restored, preventing future leaks and minimising the risk of unplanned downtime.

Solution: We carried out a full repair, which included:

  • Removing and cleaning the split case and mating faces
  • Applying assembly paste for a secure and lasting seal
  • Reassembling and torqueing the bolts to the correct specification
  • Testing the pump under live conditions to guarantee reliability

Outcome & Impact

The pump was restored to full working order with no leaks detected during testing. By isolating the equipment during diagnosis and completing a thorough repair, we prevented any operational disruption and gave the customer confidence that the system could continue to operate safely and effectively.

This swift intervention not only protected the site from costly downtime but also helped maintain compliance with environmental standards — essential for a waste management operation where equipment performance is critical.

Key Takeaways

  • Rapid response prevented disruption to a critical system.
  • Safe isolation avoided further damage or operational risks.
  • The customer benefitted from a robust, long-term repair that safeguards both compliance and performance.
  • Our expertise provided reassurance, reducing the risk of unplanned downtime and potential environmental impact.

Contact Willow Pumps

If you need urgent assistance with pump failures, drainage emergencies, or planned maintenance, our expert team is here to help.

Call us today on 01634 201 111 or complete the form below to get in touch.